Terrible Customer Service utterly incompetent
Watch out if you give Castle Cover the opportunity to renew your insurance by direct debit (as I did).The first two years it went ok (almost the same price, just a few pound up).The third renewal was way higher and when I complained, the gave me a check to split the difference.I told them I did not want the same problem the next year, but, the next year was even a bigger difference.Again I complained, without any result.They wrote me "our renewal process does set out to offer customers the best price given the information we hold".When I asked for a quote online (on my own address) they came up with a price even lower than I used to pay (more than 100 pound difference).I t might be clear that, for this year, I went to another company.
I have been with Castle Cover for many years and I just renewed again today for the year 2016/17. I recently installed an ADT monitored alarm system in my home, so I informed Castle Cover of the upgrade to my house security. I was not looking or asking for any discount but I thought it was a good idea to inform them, to my surprise the Castle Cover informed me that because I wanted to show this upgrade to my house security on my policy I would be penalised if I forgot to turn it on when leaving my house, what a joke! Needless to say because of the policy running out shortly I did not have time to shop around for another insurance provider, but I certainly will next year and I don't think it will be Castle Cover.
Castle Cover is a UK Insurance Agency based in Bournemouth, South West England. Castle Cover is located at 580 Deansleigh Rd, Bournemouth BH7 7DT, UK.
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