Bought a brand new jaguar from westover, to say I regret it is a massive understatement. I will never buy from a Westover dealership again. Not even a dust cap. Westover Not Fit For Purpose
Just bought a used car from westover bournemouth. We are very pleased with the car and the service provided. Thanks to Brendan aswell for looking after us. He was polite and knew what he was talking about. Didnt pressure us into anything. Would definitely recommend.
Maybe good for buy Lexus cars from Lexus Poole, but if you buying other cars its really rubbish service, already waiting for car one week and every day have phone call that is something not done yet, MOT fail ( car with was on sale by Lexus Poole more than two week on the website fail MOT). Car was completely not prepare for sale, not valet, broken parking sensors, etc.Finance agreement sing week ago and car still not ready for collect, part with is for replace they replace for NON genuine parts only third party , on MTO is come up front Tire for replace and they try fit budget tire for 3.0 Mercedes sport model. LOL On day when I sing financial agreement I don't know about that faults, they not informed me about that, broken parking sensors I was discovery after test drive. How company like Lexus put car on website for sale and not check vehicle that is free from any issue? I don't understand that. Please be aware when you gonna buy used car from them, I guess that all used car is not check before sale. Always you protected by Consumer Act 2015 and you can reject purchase vehicle.Update 27/02/2018Finally after waiting week time Lexus Poole call me and invite me for collect my car, and guess what people? MORE PROBLEMS NO THE WAY! Thats is incredible they nothing learn or they have Us Customers in . dont want write that word here.I come collect car, and they lost that green slip from V5 document for new Keeper and dont have that, later they give me 12 months warranty document no o n my car only on some Lexus CT 200 LOL, Later when I get finally all and drive home I discovery that they not give me MOT certificate and at the end of day in gap insurance(BTW they overpriced over 150 pound than you can have online) they put wrong my address where all other documents have correct address. How they doing that? Cant understand .Update 8/03/2018If you thinking that is end of my problems with Lexus Poole you wrong, week after collect my car its come up on dashboard Main Service warning light lol, they even dont care about service car before sale only they done MOT and thats is not finish, I was call Mercedes Poole to ask how much will be cost me that Main service and it is 459 pounds! I spend for car 15K and they Not done service, valet they overprice me selling gap insurance and at the end of day Lexus Poole only care about that negative review and they try pay me 100 pound and fix one windscreen chip for remove that comment. And guess what happen , they screw this as well ! Lexus Poole ignore all what they promises to me, for them important is only money what they have from sale and nothing else.P.S Most interested is how they give me 12 months warranty for that car if I dont have done service before sale? Interested .THEN PLEASE BE AWARE WHEN YOU GOING DEAL WITH THEM DONT MAKE MY MISTAKE!
Went some months ago to Westover Nissan when my Navara was scrapped. Was allowed to have a look around one, but the person who deals with orders wasn't in, and no one knew anything about the offer Nissan had due to scrapping the Navara. Left details to be contacted, and.......nothing. Chased up once, and still nothing, so I went to another dealer and got a different vehicle as I really can't be bothered to chase people these days. If they don't want my custom, I'll go elsewhere.Now I have to change my wife's car - will be very hard for me to take myself to Westover. If the rest are like their Nissan dealership, then I certainly won't be going anywhere near them.
Called in to test drive Xe r sport at the Poole showroom, no car available and was told I would get a call when one was available, a month later no call so called to arrange. Refused to allow a test drive as I could not guarantee my company would lease through them ! Very short sighted as far as I am concerned as they would of benefitted from the servicing etc. Shame quite fancied the Jag.
Westover Group - Head Office is a UK Car Dealer based in Bournemouth, South West England. Westover Group - Head Office is located at 386 Charminster Rd, Bournemouth BH8 9SA, UK.
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